tmgroup COVID-19 Update As part of our role as a trusted partner to our clients, tmgroup, along with our related businesses, Property Searches Scotland, Conveyancing Data Services and mio, has long established Business Continuity Planning in place to ensure such services to our clients can continue in a wide range of circumstances. tmgroup has continually invested in a flexible and secure technology which underpins a range of our services and solutions and we are committed to continuing to provide our high levels of service. tmgroup have built established relationships with all of our partners and suppliers over our 20 year history and we are proactively working with them all to understand and mitigate loss of services that may happen if processes change. We will continue to update this page on any service or process changes as they happen. Supplier Service Statements For updates please select below; Environmental Drainage & Water Mining Highways AML Personal Search Utilities Telecoms Land Registry Local Authorities Transport Environmental All services are operating normally at this time Supplier Update Last Updated On Groundsure Due to high volumes Groundsure are currently unable to provide expedited services at this time. 11/06/2021 return to top >> Drainage & Water All services are operating normally at this time return to top >> Mining All services are operating normally at this time return to top >> Highways Supplier Update Last Updated On Planval/Searches Group Hackney - This service has now resumed, however there is a significant backlog which the department is currently working through. Turnaround times are being adjusted on an ongoing basis as new information becomes available. Warwickshire County Council - Significant backlog of searches has resulted in a critically high turnaround time. Please contact us if you wish to discuss options. 11/06/2021 return to top >> AML All services are operating normally at this time return to top >> Personal Search Supplier Update Last Updated On Personal Local Authority Searches and chancel repair Hackney London Borough Council are not providing a service for Personal Searches at this time. Official Searches are available on a partial-search basis following significant disruption to IT services across the Council due to a cyber-attack. West Dorset, Weymouth and Portland Council are experiencing extraordinary delays. The Public Records Office has reopened. Chancel Repair search orders are now in progress. Revised due dates will be provided shortly. 11/06/2021 return to top >> Utilities Supplier Update Last Updated On Welsh Water Significant delays due to order volume. Turnaround are being monitored and increased. 11/06/2021 return to top >> Telecoms All services are operating normally at this time return to top >> Land Registry Supplier Update Last Updated On Land Registry We do not anticipate any significant disruption to service levels related to Coronavirus. Our Business e-services, which receive the majority of all applications, are running as normal. There may be slight disruption to the following services: https://www.gov.uk/guidance/coronavirus-covid-19-impact-on-hm-land-registrys-services Service standards: https://www.gov.uk/government/publications/hm-land-registry-service-standards/our-service-standards 11/06/2021 return to top >> Local Authorities In this section we report significant delays or service suspensions. Where there are any minor service delays we will be updating turnaround times in the ordering platform. Supplier Update Last Updated On Boston Borough Council Significant Delays 16/06/2021 Bridgend County Borough Council Significant Delays 16/06/2021 Cambridge City Council Significant Delays 16/06/2021 Camden London Borough Council Significant Delays 16/06/2021 Cheshire West and Chester Council Significant Delays 16/06/2021 Craven District Council Significant Delays 16/06/2021 Derby City Council Significant Delays 16/06/2021 Dorset Council Significant Delays 16/06/2021 East Hampshire District Council Significant Delays 16/06/2021 Enfield London Borough Council Significant Delays 16/06/2021 Epsom & Ewell Borough Council Significant Delays 16/06/2021 Forest of Dean District Council Significant Delays 16/06/2021 Gedlling Borough Council Significant Delays 16/06/2021 Greenwich London Borough Council Significant Delays 16/06/2021 Great Yarmouth Borough Council Significant Delays 16/06/2021 Gwynedd Council Significant Delays 16/06/2021 Hackney London Borough Council Hackney London Borough Council are experiencing some significant IT issues across the Council due to a cyber-attack which is hindering the completion of all searches at this time. A partial service is being provided but the backlog is considerable. Turnaround times are being adjusted on an ongoing basis as new information becomes available 16/06/2021 High Peak Borough Council Significant Delays 16/06/2021 Huntingdonshire District Council Significant Delays 16/06/2021 Lewes District Council Significant Delays 16/06/2021 Lichfield District Council Significant Delays 16/06/2021 Maldon District Council Significant Delays 16/06/2021 Mansfield District Council Significant Delays 16/06/2021 Melton Borough Council Significant Delays 16/06/2021 North Dorset District Council Significant Delays 16/06/2021 North Lincolnshire Council Significant Delays 16/06/2021 North Northamptonshire (East Northants) Significant Delays 16/06/2021 North Northamptonshire (Kettering) Significant Delays 16/06/2021 Plymouth City Council Significant Delays 16/06/2021 Redbridge London Borough Council Significant Delays 16/06/2021 Rochdale Borough Council Significant Delays 16/06/2021 Rossendale Borough Council Significant Delays 16/06/2021 Salford City Council Significant Delays 16/06/2021 Scarborough Borough Council Significant Delays 16/06/2021 South Kesteven District Council Significant Delays 16/06/2021 Stafford Borough Council Significant Delays 16/06/2021 St Albans City and District Council Significant Delays 16/06/2021 Stoke-on-Trent City Council Significant Delays 16/06/2021 Sunderland City Council Significant Delays 16/06/2021 Tewkesbury Borough Council Significant Delays 16/06/2021 Waltham Forest London BC Significant Delays 16/06/2021 Waverley Borough Council Significant Delays 16/06/2021 Welwyn Hatfield District Council Significant Delays 16/06/2021 West Oxfordshire District Council Significant Delays 16/06/2021 Wigan Borough Council Significant Delays 16/06/2021 Wiltshire Council Significant Delays 16/06/2021 return to top >> Transport All services are operating normally at this time return to top >> Tweet 17. June 2021 07:00 Hannah Dukes Comments (0)
