tmgroup COVID-19 Update As part of our role as a trusted partner to our clients, tmgroup, along with our related businesses, Property Searches Scotland, Conveyancing Data Services and mio, has long established Business Continuity Planning in place to ensure such services to our clients can continue in a wide range of circumstances. tmgroup has continually invested in a flexible and secure technology which underpins a range of our services and solutions and we are committed to continuing to provide our high levels of service. tmgroup have built established relationships with all of our partners and suppliers over our 20 year history and we are proactively working with them all to understand and mitigate loss of services that may happen if processes change. We will continue to update this page on any service or process changes as they happen. Supplier Service Statements For updates please select below; Environmental Drainage & Water Mining Highways AML Personal Search Utilities Telecoms Land Registry Local Authorities Transport Environmental All services are operating normally at this time return to top >> Drainage & Water All services are operating normally at this time return to top >> Mining All services are operating normally at this time return to top >> Highways Supplier Update Last Updated On Planval/Searches Group Service Resumes: Staffordshire County Council Highways Extent Services reopened on Tuesday 12 January after several months of closure for new orders. All held orders have now been passed to the council for processing. We expect delays as they work through the backlog of orders. We’ll update you with return dates as soon as this information becomes available. Hackney London Borough Council are experiencing some significant IT issues across the Council due to a cyber-attack which is preventing the completion of all searches at this time. The service should resume in the new year. Turnaround times are being adjusted on an ongoing basis as new information becomes available. There are a small number of Highways Agencies that are not currently providing a full Highways Service: East Riding of Yorkshire, North Lincolnshire 12/01/2021 return to top >> AML All services are operating normally at this time return to top >> Personal Search Supplier Update Last Updated On Personal Drainage and Water Searches Turnaround times have been reduced to a normal service level for all regions. 06/01/2021 Personal Local Authority Searches and chancel repair Lockdown restrictions has closed the offices, temporarily suspending the Personal Search Service in the following Local Authority Regions. We await further information on the introduction of a ‘remote-working’ personal search service. Arun Gravesham High Peak Rochdale West Lindsey Wirral Metropolitan There are significant delays in East Riding of Yorkshire Hartlepool Hertsmere Horsham Southend On Sea Swindon Tendring Hackney London Borough Council are experiencing some significant IT issues across the Council due to a cyber-attack which is preventing the completion of all searches at this time. Turnaround times are being adjusted on an ongoing basis as new information becomes available. Waltham Forest Council and Harrogate Council have a significant backlog of orders and are not accepting chaser requests. The Public Records Office is closed whilst in Tier 4. Chancel Repair search orders will be held until the service reopens. 11/01/2021 return to top >> Utilities Supplier Update Last Updated On There are no reported issues at this time 05/01/2021 return to top >> Telecoms All services are operating normally at this time return to top >> Land Registry Supplier Update Last Updated On Land Registry We do not anticipate any significant disruption to service levels related to Coronavirus. Our Business e-services, which receive the majority of all applications, are running as normal. There may be slight disruption to the following services: https://www.gov.uk/guidance/coronavirus-covid-19-impact-on-hm-land-registrys-services Service standards: https://www.gov.uk/government/publications/hm-land-registry-service-standards/our-service-standards 11/01/2021 return to top >> Local Authorities In this section we report significant delays or service suspensions. Where there are any minor service delays we will be updating turnaround times in the ordering platform. Supplier Update Last Updated On Ashfield District Council Significant Delays 18/01/2021 Bassetlaw District Council Significant Delays 05/01/2021 Boston Borough Council Significant Delays 05/01/2021 Breckland District Council Significant Delays 05/01/2021 Bridgend County Borough Significant Delays 05/01/2021 Caerphilly County Borough Council Significant Delays 08/01/2021 Calderdale Borough Council Significant Delays 05/01/2021 Camden London Borough Council Significant Delays 18/01/2021 Carlisle City Council Significant Delays 18/01/2021 Chelmsford City Council Significant Delays 05/01/2021 Cornwall Council Significant Delays 05/01/2021 Craven District Council Significant Delays 18/01/2021 Durham County Council Significant Delays 18/01/2021 East Riding of Yorkshire Council Significant Delays 18/01/2021 East Staffordshire Borough Council Significant Delays 05/01/2021 Epping Forest District Council Significant Delays 05/01/2021 Epsom & Ewell Borough Council Significant Delays 18/01/2021 Gedlling Borough Council Significant Delays 05/01/2021 Great Yarmouth Borough Council Significant Delays 05/01/2021 Greenwich London Borough Council Significant Delays 05/01/2021 Hackney London Borough Council A partial service is only available following a cyber-attack in October 2020. We are contacting all affected clients with open orders. The full service is not expected to be open before April 2021. 11/01/2021 Harrogate Borough Council Significant Delays 05/01/2021 Havering London Borough Council Significant Delays 05/01/2021 Herefordshire Council Significant Delays 05/01/2021 Hounslow London Borough Council Significant Delays 05/01/2021 Islington London Borough Council Significant Delays 18/01/2021 Kingston Upon Thames London Borough Council Significant Delays 05/01/2021 Lewes District Council Significant Delays 05/01/2021 Lichfield District Council Significant Delays 05/01/2021 Melton Borough Council Significant Delays 05/01/2021 Milton Keynes Council Significant Delays 05/01/2021 North Dorset District Council Significant Delays 08/01/2021 North Norfolk District Council Significant Delays 05/01/2021 Pembrokeshire County Council Significant Delays 05/01/2021 Plymouth City Council Significant Delays 05/01/2021 Redbridge London Borough Council Significant Delays 18/01/2021 Rochdale Borough Council Significant Delays 05/01/2021 Salford City Council Significant Delays 18/01/2021 Selby District Council Significant Delays 18/01/2021 South Derbyshire District Council Significant Delays 05/01/2021 South Kesteven Significant Delays 05/01/2021 St Helens Borough Council Significant Delays 05/01/2021 Stafford Borough Council Significant Delays 05/01/2021 Stratford Upon Avon District Council Significant delays 05/01/2021 Sunderland City Council Significant Delays 05/01/2021 Tameside Metropolitan Borough Council Significant Delays 05/01/2021 Torbay District Council Significant Delays 05/01/2021 Torridge District Council Significant Delays 05/01/2021 Trafford Borough Council Significant delays due to a cyber-attack affecting the Highways Team. No search results are able to be returned. 11/01/2021 Waltham Forest London Borough Council Significant Delays - Due to an increase in search requests the LA is currently taking approx 11 weeks to complete applications. 05/01/2021 Wealden District Council Significant Delays 05/01/2021 Welwyn Hatfield District Council Significant Delays 18/01/2021 West Berkshire District Council Significant Delays 05/01/2021 West Lindsey District Council Significant Delays 05/01/2021 Wigan Borough Council Significant Delays 05/01/2021 Wiltshire Council Significant Delays 05/01/2021 Worthing Borough Council Significant Delays 18/01/2021 return to top >> Transport All services are operating normally at this time return to top >> Tweet 9. December 2020 14:17 Megan Comments (0)
