tmgroup COVID-19 Update As part of our role as a trusted partner to our clients, tmgroup, along with our related businesses, Property Searches Scotland, Conveyancing Data Services and mio, has long established Business Continuity Planning in place to ensure such services to our clients can continue in a wide range of circumstances. tmgroup has continually invested in a flexible and secure technology which underpins a range of our services and solutions and we are committed to continuing to provide our high levels of service. tmgroup have built established relationships with all of our partners and suppliers over our 20 year history and we are proactively working with them all to understand and mitigate loss of services that may happen if processes change. We will continue to update this page on any service or process changes as they happen. Supplier Service Statements For updates please select below; Environmental Drainage & Water Mining Highways AML Personal Search Utilities Telecoms Land Registry Local Authorities Transport Environmental All services are operating normally at this time return to top >> Drainage & Water All services are operating normally at this time return to top >> Mining All services are operating normally at this time return to top >> Highways Supplier Update Last Updated On Planval/Searches Group Hackney London Borough Council are experiencing some significant IT issues across the Council due to a cyber-attack which is preventing the completion of all searches at this time. Turnaround times are being adjusted on an ongoing basis as new information becomes available. Service Closure: Staffordshire County Council Highways Extent Services remains closed. Any orders received are being held until the service reopens. There are delays being reported by Gloucestershire County Council due to some significant IT problems. This is preventing the return of Highways Searches or responses to emails dated 21 October onwards. We’ve received confirmation that the Welsh lockdown restrictions between 23 October and 9 November may cause some slight delays in the following council areas: Blaenau Gwent, Caerphilly, Monmouthshire Pembrokeshire and Wrexham. Service is expected to continue as normal in the Local Authority areas of: Anglesey, Cardiff, Ceredigion, Conwy, Denbighshire, Flintshire, Merthyr Tydfil, Neath Port Talbot, Newport City, Rhondda Cynon Taff, Swansea and Torfaen. There are a small number of Highways Agencies that are not currently providing a full Highways Service: East Riding of Yorkshire, North Lincolnshire There are some significant delays as search services return to normal following periods of closure and significant service disruption. 28/10/2020 return to top >> AML All services are operating normally at this time return to top >> Personal Search Supplier Update Last Updated On Personal Drainage and Water Searches Turnaround times have been increased slightly to reflect current service due to an increase in volumes across the market. The Themes Water Region has greater delays. 19/10/2020 Personal Local Authority Searches Hackney London Borough Council are experiencing some significant IT issues across the Council due to a cyber-attack which is preventing the completion of all searches at this time. Turnaround times are being adjusted on an ongoing basis as new information becomes available. We’ve received confirmation that the Welsh lockdown restrictions between 23 October and 9 November may cause some slight delays in the following council areas: Blaenau Gwent, Caerphilly, Monmouthshire, Pembrokeshire and Wrexham. Service is expected to continue as normal in the Local Authority areas of: Anglesey, Cardiff, Ceredigion, Conwy, Denbighshire, Flintshire, Merthyr Tydfil, Neath Port Talbot, Newport City, Rhondda Cynon Taff, Swansea and Torfaen. 28/10/2020 return to top >> Utilities Supplier Update Last Updated On Regional Electric Wayleaves - Scottish and Southern Energy There are exceptionally lengthy delays being experienced; Approx. 16 weeks. Please see our platform for the latest turnaround time information when you place your order. 12/10/2020 Regional Electric Wayleaves – SP Energy Networks There are exceptionally lengthy delays being experienced; Approx. 19 weeks. Please see our platform for the latest turnaround time information when you place your order. 12/10/2020 return to top >> Telecoms All services are operating normally at this time return to top >> Land Registry Supplier Update Last Updated On Land Registry We do not anticipate any significant disruption to service levels related to Coronavirus. Our Business e-services, which receive the majority of all applications, are running as normal. There may be slight disruption to the following services: https://www.gov.uk/guidance/coronavirus-covid-19-impact-on-hm-land-registrys-services 12/10/2020 return to top >> Local Authorities In this section we report significant delays or service suspensions. Where there are any minor service delays we will be updating turnaround times in the ordering platform. Supplier Update Last Updated On Local Authorities in Wales We’ve received confirmation that the Welsh lockdown restrictions between 23 October and 9 November may cause some slight delays in the following council areas: Blaenau Gwent, Caerphilly, Monmouthshire, Pembrokeshire and Wrexham. Service is expected to continue as normal in the Local Authority areas of: Anglesey, Cardiff, Ceredigion, Conwy, Denbighshire, Flintshire, Merthyr Tydfil, Neath Port Talbot, Newport City, Rhondda Cynon Taff, Swansea and Torfaen. 28/10/2020 Adur District Council Significant Delays 30/10/2020 Boston Borough Council Significant Delays 30/10/2020 Bridgend County Borough Significant Delays 30/10/2020 Ceredigion County Council Significant Delays 30/10/2020 Chelmsford City Council Significant Delays 30/10/2020 Cheshire West and Chester Council Significant Delays 30/10/2020 Corby Borough Council Significant Delays 30/10/2020 Cornwall Council Significant Delays 30/10/2020 Daventry District Council Significant Delays 30/10/2020 Derby City Council Significant Delays 30/10/2020 East Staffordshire Borough Council Significant Delays 30/10/2020 Epping Forest District Council Significant Delays 30/10/2020 Greenwich London Borough Council Significant Delays 30/10/2020 Hackney London Borough Council Hackney London Borough Council are experiencing some significant IT issues across the Council due to a cyber-attack which is preventing the completion of all searches at this time. Turnaround times are being adjusted on an ongoing basis as new information becomes available. 30/10/2020 Harrogate Borough Council Significant Delays 30/10/2020 Hounslow London Borough Council Significant Delays 30/10/2020 Lewes District Council Significant Delays 30/10/2020 Melton Borough Council Significant Delays 30/10/2020 North Lincolnshire Council Significant Delays 30/10/2020 Pembrokeshire County Council Significant Delays 30/10/2020 Redbridge London Borough Council Significant Delays 30/10/2020 Rochdale Borough Council Significant Delays 30/10/2020 Rotherham Metropolitan Borough Council Significant Delays 30/10/2020 Shropshire Council Significant 30/10/2020 South Derbyshire District Council Significant Delays 30/10/2020 South Kesteven Significant Delays 30/10/2020 South Lakeland District Council Significant Delays 30/10/2020 St Helens Borough Council Significant Delays 30/10/2020 Stafford Borough Council Significant Delays 30/10/2020 Staffordshire Council Significant Delays 30/10/2020 Stratford Upon Avon District Council Significant delays 30/10/2020 Stoke-On-Trent City Council Significant Delays 30/10/2020 Sunderland City Council Significant Delays 30/10/2020 Surrey Heath Borough Council Significant Delays 30/10/2020 Tameside Metropolitan Borough Council Significant Delays 30/10/2020 Torridge District Council Significant Delays 30/10/2020 Wealden District Council Significant Delays 30/10/2020 West Berkshire District Council Significant Delays 30/10/2020 West Lindsey District Council Significant Delays 30/10/2020 Wigan Borough Council Significant Delays 30/10/2020 Wiltshire Council Significant Delays 30/10/2020 return to top >> Transport All services are operating normally at this time return to top >> Tweet 17. March 2020 15:17 Megan Comments (0)
