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Property Searches Scotland (PSS) have continued to grow their market share and have established new records for activity levels and customers numbers throughout the summer.

The company’s reputation for providing exceptional customer service has been at the heart of this impressive growth

The company has developed an enviable reputation for exceptional customer service, and this is fundamental to its ability to attract and retain new customers. In addition, the company provides a package of unique, innovative solutions including a “No Sale No Fee” commitment, multiple free updates on core products, competitive pricing and attractive loyalty bonus schemes.

As part of the tmgroup family, Property Searches Scotland can also call upon their parent company’s significant technological capabilities to maintain the best search turnaround times in the Scottish market. Coal mining reports are typically returned within one hour of being ordered, while more than 95% of orders for other products are returned within 24 hours of the order being placed.

New developments promise even stronger results in the near future

This announcement follows a series of exciting developments in 2016.

Earlier this year, Property Searches Scotland (PSS) announced that they had achieved 20% market share of the Scottish residential conveyancing search market within just 4 years of being established.

They also achieved a ‘world-class’ Net Promoter Score of 79; making them comparable with just a few elite companies across the globe.

There are no signs of the company slowing down either, with exciting plans in the pipeline to launch a new website and ordering platform in 2017.

Commercial Director, Michael Tolland said of the news:

“I’m delighted that the business has continued to progress at such a rapid pace, and that we have been able to continue to welcome new customers to our core of highly-valued, established customers. 2016 has been an exceptional year for the business with a YOY increase in order volumes approaching 50% alongside a massive increase in regular customer numbers. We look forward to introducing further innovation as the year progresses and to continuing to grow the business. None of this would have been possible without the support of customers old and new, and the hard work, dedication and professionalism of all members of the PSS team, and I would like to thank them all for their part in securing this success.”

About Property Searches Scotland (PSS)

Property Searches Scotland (PSS) provide a full suite of property searches required by conveyancing professionals in Scotland, England & Wales, PSS also offer a range of anti-money laundering products.

For more information about Property Searches Scotland (PSS), visit http://www.propertysearchesscotland.co.uk/

tmgroup has increased their Professional Indemnity (PI) Insurance cover from £10 million to £20 million, as part of a series of enhancements to their Premium Service. 

These improvements have been specially designed around the unique requirements of Professional Support Lawyers; and carefully considered to give them the support they need to confidently deliver to their colleagues whilst upholding the best interests of their clients and others who rely upon the conveyancing searches.

The Premium Terms and Conditions are easier to read  

In addition to increasing their Professional Indemnity (PI) Insurance cover to £20 million, tmgroup has also simplified their Premium Terms and Conditions into a single, straight-forward document.

This makes them easier to read, whilst retaining the comprehensive cover tmgroup has been providing since 2006.

Current Premium Customers will automatically benefit from these changes

Customers already using the Premium service will automatically benefit from these enhancements, while any customers currently using tmgroup’s General Terms and Conditions are advised to talk to their Account Manager about the benefits of upgrading. 

If you are not currently working with tmgroup and would like to find out more about how you can benefit from these Premium Terms and Conditions, fill out this simple information request form and we’ll be in touch.

About tmgroup

The new and improved Premium Terms and Conditions are available as part of tmgroup’s new Premium service offering to the profession.

Visit http://www.tmgroup.co.uk/ for more details.

tmgroup are furthering their growth and innovation strategy with the appointment of their new Chief Commercial Officer

tmgroup are delighted to announce the appointment of Petter Lautin, who has joined the company as Chief Commercial Officer.

Petter brings over 10 years of senior leadership experience to the role. He will be working alongside the Senior Management Team as the company continues to flourish, following a number of first-to-market innovations in 2016.  

With a strong background in commercial sales, marketing and building strategic alliances, Petter is primed to “hit the ground running” in the Swindon-based role.

Petter also has a proven history of successful internet security, threat intelligence, cloud and software as a service (SaaS) based delivery; and has previously held roles with large industry influencers like Apple and Symantec.

This advanced skillset and breadth of experience will enable Petter to fully support tmgroup in their commitment to innovation, especially in regards to tackling the immediate threats of fraud and transaction security.

Commenting on his new role,Petter Lautin said:

"I'm really happy to be joining such a vibrant and innovative firm who are at an exciting point in their development. tmgroup’s ethos of making time for their customers through developing smart technology is an attractive prospect for me to be involved with, as we continue to develop our proposition and build on our success.”

Speaking about Petter’s appointment, tmgroup Managing Director Paul Albone said:

“I'm really pleased to welcome Petter to tmgroup at such an interesting time in our growth as a business. It is a testament to our ambition that we have been able to attract such talent. His breadth of relevant experience in a number of key areas will be of significant value to our clients and a great asset to us as we continue to grow.”

About tmgroup

tmgroup have a vision to streamline the property transaction for the benefit of all. They achieve this through innovation and experience, by employing great people and by listening to their customers.

That's why they promise: We make time for you.

For more information about tmgroup, visit their website or follow them on Twitter @TM_Property