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Property Searches Scotland have launched their innovative search ordering platform to save even more time for conveyancers as they continue to strengthen their position in the Scottish property market.  

The new platform has been developed to coincide with Property Searches Scotland’s 5 year anniversary. It draws on a huge amount of experience to deliver practical and efficient solutions to conveyancers. Supported by a simple design, the new platform makes it even easier for customers to order and manage the search products they need to progress their property transactions.

New time-saving features make it even easier to progress property transactions 

Designed by conveyancers for conveyancers, the new search ordering platform offers a range of new time-saving features, including:

• Print a professional summary at any stage of an order 

The improved look and feel of printed forms support conveyancers in printing off professional summaries and adding them to clients’ files at any stage of their order.

• Choose how reports are returned

Everyone has a personal preference for how they like to work. Choose whether reports are returned one-by-one as they are completed, or delivered in one email once they are all ready, with new ‘Search Return Distribution’. Additionally, multiple email addresses can be specified to ensure search results are distributed according to the specific requirements of the case.

• Draft each order with time to make changes

The new draft feature gives conveyancers the time they need to draft each order, print and save a copy of details, and talk with the other party, before making amendments and sending the order.

Brand refresh celebrates success and looks towards an exciting future

The launch of the new search ordering platform is supported by a brand refresh and a new company slogan “we make time for you”, which celebrates Property Searches Scotland’s success of delivering fast, accurate and cost effective search reports with first-class customer service.

It also supports the company’s commitment to innovation and finding even more ways to make time for conveyancers.

Mohammed Desai, Property Clerk at Scullion Law trialled the new platform ahead of the official launch. He comments:

“We find the new PSS convey platform extremely easy to use. The screens are clear and simple to navigate and in only a few clicks we can order our searches.”

Michael Tolland, Commercial Director at Property Searches Scotland comments:

“Our simple but powerful promise is to provide a flexible approach to delivering fast, reliable property information supported by our friendly and approachable customer service.”

“The launch of our search ordering platform marks an exciting new chapter for Property Searches Scotland’s time-saving innovation and we look forward to sharing it with our customers.”

About Property Searches Scotland

Property Searches Scotland are part of the tmgroup family and offer a full range of property searches for residential, commercial and remortgage conveyancing across all of Scotland's 32 council areas. 

Visit their brand new website to find out more:

www.propertysearchesscotland.co.uk

Property Searches Scotland (PSS) have continued to grow their market share and have established new records for activity levels and customers numbers throughout the summer.

The company’s reputation for providing exceptional customer service has been at the heart of this impressive growth

The company has developed an enviable reputation for exceptional customer service, and this is fundamental to its ability to attract and retain new customers. In addition, the company provides a package of unique, innovative solutions including a “No Sale No Fee” commitment, multiple free updates on core products, competitive pricing and attractive loyalty bonus schemes.

As part of the tmgroup family, Property Searches Scotland can also call upon their parent company’s significant technological capabilities to maintain the best search turnaround times in the Scottish market. Coal mining reports are typically returned within one hour of being ordered, while more than 95% of orders for other products are returned within 24 hours of the order being placed.

New developments promise even stronger results in the near future

This announcement follows a series of exciting developments in 2016.

Earlier this year, Property Searches Scotland (PSS) announced that they had achieved 20% market share of the Scottish residential conveyancing search market within just 4 years of being established.

They also achieved a ‘world-class’ Net Promoter Score of 79; making them comparable with just a few elite companies across the globe.

There are no signs of the company slowing down either, with exciting plans in the pipeline to launch a new website and ordering platform in 2017.

Commercial Director, Michael Tolland said of the news:

“I’m delighted that the business has continued to progress at such a rapid pace, and that we have been able to continue to welcome new customers to our core of highly-valued, established customers. 2016 has been an exceptional year for the business with a YOY increase in order volumes approaching 50% alongside a massive increase in regular customer numbers. We look forward to introducing further innovation as the year progresses and to continuing to grow the business. None of this would have been possible without the support of customers old and new, and the hard work, dedication and professionalism of all members of the PSS team, and I would like to thank them all for their part in securing this success.”

About Property Searches Scotland (PSS)

Property Searches Scotland (PSS) provide a full suite of property searches required by conveyancing professionals in Scotland, England & Wales, PSS also offer a range of anti-money laundering products.

For more information about Property Searches Scotland (PSS), visit http://www.propertysearchesscotland.co.uk/

Property Searches Scotland (PSS) has announced that it has achieved 20% market share of the Scottish residential conveyancing search market within just 4 years of being established.

Part of the tmgroup family, Property Searches Scotland was launched in 2012 after commercial director Michael Tolland (pictured right) identified the burgeoning opportunity to provide fast, accurate and cost-effective property searches to the Scottish conveyancing market.

The company is now the fastest growing search company in Scotland with more than a fifth of residential conveyancers ordering searches from them and more than 25% using their services for remortgage work.

Providing the full suite of property searches required by conveyancing professionals in Scotland, England & Wales, PSS also offer a range of anti-money laundering products.

As part of tmgroup, PSS can call upon their parent company’s significant technological capabilities to maintain the best search turnaround times in the Scottish market. Not only that but PSS recently achieved a ‘world-class’ Net Promoter Score of 79, making it comparable with just a few elite companies across the globe.

Net Promoter Score is a universal customer satisfaction metric which measures how likely it is that a customer would recommend a company to a friend or colleague on a scale from -100 to +100. Surveymonkey’s NPS benchmark (an average of 76,147 organisations across 2015 and 2016) was 33, meaning that Property Searches Scotland sits among the top 25% of companies in the world for customer service.

Michael Tolland said of the news:
“I’m really pleased that we have reached this milestone but certainly even happier for the team that their hard work is being rewarded with excellent customer feedback. Everything we do is with our customer firmly in mind and we look forward to introducing even more useful and innovative services soon.”

To learn more about how you can save time and money on your property searches, visit our website or get in touch:
Michael Tolland, Commercial Director | Michael.tolland@propertysearchesscotland.co.uk | 07415 613964
Debi Haren, Business Development Manager | debi.haren@propertysearchesscotland.co.uk | 07943 066314
Alastair Graham, Business Development Manager | alastair.graham@propertysearchesscotland.co.uk | 07943 066315
Mark Welsh, Business Development Manager | mark.welsh@propertysearchesscotland.co.uk | 07484 008686